Our one price dry cleaners process is proven. It's designed to the last detail to deliver high volume while maintaining the exceptional quality. Our people work hard every day to operate it flawlessly. That's why it works.
Onboarding is critical to service quality. We maintain multiple stations to assist you quickly, ensuring minimum line-waiting. We also create a computer data file for you that includes your name and contact information such as email, garment care dry cleaning preferences and other information. So whenever you come in, we instantly know everything we need in order to make your experience with us a great one.
Barcode tagging gives us the ability to track your dry cleaning items throughout the process, from sorting through cleaning, pressing, inspecting, packaging and racking. Time-stamped video cameras monitor and record the process at the counters, giving us the tools to continuously improve and pinpoint any problems. The bottom line: We don't lose your items.
Cleaning at CD One Price Cleaners is done with state-of-the-art technology and well-maintained dry cleaning equipment specifically arranged in our stores for line efficiency and process speed.
Pressing also is done on state-of-the-art equipment, operated by highly skilled, conscientious team members in full view of our customers. This skill is critical to the professional laundry service quality we deliver-we take pride in your items looking crisp and sharp.
Quality control professionals thoroughly inspect your items at six different points in the laundry service process before they're bagged and placed in mechanized racks. Any garment that does not meet our quality standards is set aside and sent back to the appropriate station for immediate correction. And if you're not satisfied, we'll make it right. Guaranteed.
Packaging and storage protects and places your dry cleaning items on an automated rack system for fast, problem-free retrieval when you arrive for them.
Checklists govern our lives. at CD One Price Cleaners. They are a tool for ensuring process quality and consistency throughout the many steps and different operators involved in our professional laundry service. We believe in them. We use them. We live by them.
We love data. We measure every single point in our dry cleaning process on a continuous basis for efficiency and driving constant improvement. We share the data with our people. The data, by the way, includes customer satisfaction measures-this information is a major element in employee performance reviews and driver of our efforts to improve. In other words, we not only measure. We listen. And we act on what we hear.