Customer feedback is more than compelling proof of the CD One Price Cleaners concept. It’s something we track to measure our performance and, most important, drive improvement.
We utilize the Listen360 platform for encouraging, managing and responding to customer feedback. Every store uses it, and each uses complaints and suggestions to guide continuous improvement. We truly listen. More important, we act.
“You have set a new standard for customer service! I enjoy making the trips from Eden Prairie to your dry cleaners in Hopkins simply due to your outstanding staff. They always greet me with a smile, friendly greeting, and offer a decent cup of coffee and delivery of my dry cleaning to my car. It is truly a great experience coming here. Many businesses could learn from your example on how to treat customers and keep them.
“GREAT CUSTOMER SERVICE AND AS WELL AS SPEEDY!!! THE EMPLOYEES ARE KNOWLEDGEALE ABOUT GARMENTS, WHICH MAKES THEM EFFICIENT AND INFORMATIVE”
“Consistent same day service and one ALWAYS low price. Additionally, I received a courtesy call once letting me know my husband had left $60.00 in his pants pocket and staff was placing it in the safe until I arrived for pick up. TOTAL HONESTY....greatly appreciated!”
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